Katalyst Solutions - web design and development
contact us Texas: 817-900-8787 Northern Virginia: 703-972-9134

Archive

Frequently Asked Questions

Pricing FAQs

Aug 5, 2009

How are the charges for the website determined?

We start with a preliminary interview to understand your needs, goals, and requirements. We then develop a project estimate. Depending on the level of detail provided by you for what you want, we will either provide a fixed quote or a project estimate based on an hourly rate.

Payment FAQs

Aug 5, 2009

What forms of payment do you accept?

We can accept company checks, Mastercard, Visa, and American Express.

What is the standard payment schedule?

It depends on the size and length of the project. Our standard payment schedule for smaller projects is 50% down payment up front with the remainder due prior to the website being launched. For larger projects, we will typically have a down payment and then set up a payment schedule based on the completion of specific milestones.

General FAQs

Aug 5, 2009

Can you make a custom website for me?

Yes. The majority of Katalyst Solution's business is designing and developing high-quality, custom websites for clients. If you are interested in our custom websites, please contact us. We can also assist you in developing your online strategy, optimizing your current website, and developing custom web-based applications.

What is my role in the project?

The development of your website is a collaborative process between you and us. We each have defined roles in the project. Your role is to help us understand your goals for the site, understand your business and customers, and understand what you are looking for in the design. We will also need you to provide any of your current marketing or company collateral, logo in electronic format, and content also in electronic format. You will also provide feedback at different stages in the project.

How long does it take to develop a website?

Depending on the size and complexity of the site, it can take anywhere from a few weeks to a few months from the time we receive the client deliverables from you.

Design FAQs

Aug 5, 2009

Will I be able to make updates to my site?

The majority of our clients opt to go with a content management system (CMS). The advantage of a CMS is that it allows non-technical people to login and edit their content, upload pictures, and more. This puts much more control in your hands. Of course, we will be available for any additional assistance that you may need.

Do I need to be a computer expert to use the CMS?

No. The CMS (or Content Management System) has a user-friendly editor that allows you to add or edit content, add pages, manage your menus, upload pictures, and more. Generally, if you are comfortable using a word processing program such as Microsoft Word, you can easily learn how to use the CMS.

Do you provide training on how to use the CMS?

Yes. For our customers who choose the Content Management System option, we will include 1-2 hours of training time within the project scope. This can be performed either at your office or over the phone. We will specify this in the web design worksheet for the project. Additional training time can be added at an additional fee.

How do I provide content for the website?

Although we will design the site, the content is your own. All content can be sent via email or by standard mail. The content should be sent using text and/or graphics via Word, Excel, plain text file, etc. sent only as soft (electronic) copy. The content will be uploaded as sent. Katalyst will not edit or perform spell check on content.

What pictures will be used on the website?

We can either use stock photo images or images you provide to us, or both. We can only use images, which either you or we have the license or legal right to use. All pictures provided by you should be in high-resolution electronic format, usually either jpg, gif, or png format. Pictures provided in hard-copy, which require us to scan them, would be considered an additional charge.

Where is the best place to find photos/images for use in my website?

There are several quality stock photo websites. A few that you might try are www.gettyimages.com , www.istockphoto.com, and www.creatas.com.

How many edits will Katalyst make to my site before it is completed?

During the design phase, we follow a two-step review and revision process. Typically, we follow a standard process:

  1. We will provide you with two comps (design layouts) in PDF format.
  2. You will then review the design layouts, select your preferred design and provide feedback on changes you would like.
  3. We will make the changes and provide the design back to you for a final set of feedback.
  4. We will then make your requested revisions and finalize the design layout.
  5. Once we have put your web pages together, one round of adjustments are allowed to complete your site.

Please provide Katalyst with all revisions in a written format specifying the changes in detail.